FAQ

Frequently Asked Questions (FAQ)

We are here to help you have the best shopping experience. If you have any questions not listed below, please feel free to contact our support team.

1. How long will it take to receive my order?

Our estimated delivery times for orders delivered to the United Kingdom, United States, Canada, Australia, and New Zealand:

  • Handling time: 1–2 business days
  • Transit time: 4–7 business days
  • Total estimated delivery: 5–9 business days

For full details, please refer to our Shipping Policy.

2. Do you offer free shipping?

Yes. We offer free tracked shipping on all orders delivered to the United Kingdom, United States, Canada, Australia, and New Zealand. Learn more in our Shipping Policy.

3. Where is Lenn Holland located?

Lenn Holland is a UK-based fashion brand. We ship all orders directly from our dedicated international warehouse to customers in our supported delivery regions.

4. What if I receive a defective or wrong item?

If you receive a defective, damaged, or incorrect item, we will replace it at no cost to you. Please contact us with photos of the issue as soon as possible. More details are provided in our Return & Refund Policy.

5. Can I cancel my order?

Orders can be cancelled free of charge before shipment. Once dispatched, cancellations are no longer possible. You may still return your order after delivery. See our Return & Refund Policy for return details.

6. What is your return policy?

We offer a 30-day return window from the date of delivery. Please review our Return & Refund Policy for full instructions.

7. When will I receive my refund?

Refunds are processed within 7 business days after your returned item has been received and inspected. Your bank or payment provider may need additional time to finalize the credit.

8. Do your products come with a warranty?

Yes. All items include a 30-day warranty covering manufacturing defects. More information is available in our Return & Refund Policy.

9. How can I contact customer support?

You can reach us anytime through email or via our contact form. Our team will reply within 24 business hours.

10. Do you ship internationally?

Yes. We currently ship to the United Kingdom, United States, Canada, Australia, and New Zealand.

11. Do you have a physical store?

No. We operate exclusively online, allowing us to offer better pricing and a broader range of product styles.

12. Do you offer bulk orders?

Yes. Please contact our team for business or bulk order enquiries, and we will be happy to assist.

13. How do I exchange a product?

Please refer to our exchange details in the Return & Refund Policy. We aim to make the process smooth and simple.

14. How do I track my order?

You can track your order anytime using our tracking page: Track Order.

Contact Information

Business Information:

  • Website Name: Lenn Holland
  • Operated By: ELAVIUM LTD
  • Company Registration Number: 16345141
  • D-U-N-S Number: 233654686
  • Registered Office (Administrative Only): 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom

Contact Details:

Opening hours:
Monday to Friday: 09:00 – 17:00 (GMT). Customer service will respond within 24 hours on business days.

Free Shipping
Free tracked delivery on all orders.
Secure Payment
Encrypted checkout for safer payments.
Free Returns
30 days free returns.
Support You Can Trust
Quick, helpful help when you need it.