Privacy policy

Last updated: November 30, 2025

This Privacy Policy describes how Lenn Holland (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://lennholland.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information to process your payment in order to fulfill your orders and provide products or services.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including processing payments, fulfilling clothing orders, and arranging shipping to customers in our supported delivery regions, including the United Kingdom, United States, Canada, Australia, and New Zealand.

Marketing and Advertising. We may use your personal information to provide advertisements and improve product relevance.

Security and Fraud Prevention. We use personal information to detect illegal or fraudulent activity.

Communicating with You and Service Improvement. Used to provide customer support and improve shopping experience.

Cookies

We use Cookies to support and improve our Services. More details: https://www.shopify.com/legal/cookies.

How We Disclose Personal Information

We may disclose personal information to vendors, fulfillment partners, shipping providers, payment processors, business partners, and affiliates as necessary.

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Third Party Websites and Links

Our Site may include links to third-party websites. We are not responsible for such websites.

Children's Data

We do not knowingly collect data from children.

Security and Retention of Your Information

We apply measures to safeguard your information but cannot guarantee perfect security.

Your Rights

You may contact us to request access, correction, deletion, opt-out of advertising, withdraw consent or manage communication preferences.

Complaints

If dissatisfied, you may contact your local data protection authority in your country of residence or the UK data protection authority where applicable.

International Users

Your information may be transferred to and processed in countries outside your country of residence, including the United Kingdom and other jurisdictions where our service providers operate. We implement appropriate safeguards where required by applicable law.

This policy applies to users located in the United Kingdom, United States, Canada, Australia, and New Zealand.

Contact

Business Information:

  • Website Name: Lenn Holland
  • Operated By: ELAVIUM LTD
  • Company Registration Number: 16345141
  • D-U-N-S Number: 233654686
  • Registered Office (Administrative Only): 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom

Contact Details:

Opening hours:
Monday to Friday: 09:00 – 17:00 (GMT). Customer service will respond within 24 hours on business days.